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|Posté le: Ven 7 Juil - 09:04 (2017) Sujet du message: ITILFoundationReferenceGuide3AConcepts2CUseCase2CExamGuid
ITIL® Service Management Provides a framework and best practice guidelines for executing, providing, managing and
supporting IT services.
Service Providers and Service Organizations must deliver value to gain customer satisfaction by understanding
Customer needs with an appropriate service strategy.
ITIL Service Management is a widely accepted framework to align IT operations with business needs.
This book discusses in a lucid and simple way all five core publications each covering different aspects of
Information Technology Service Management (ITSM) and ITIL concepts.
Book is divided into 12 chapters with an introduction to Service Management.
All Five core publications are covered with key definitions, processes and illustrations.
This book also includes a business case, two sample test papers for ITIL v3 Foundation exam, templates and summary of key concepts.
I am sure this book will be a good read for both ITIL Practitioners, and young professionals who would like to make
Service Management as their career.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.